Disputes

If you make an over-payment or an extra payment was taken out, please contact Missy in accounting and your payment will be returned. If you make a formal dispute with your bank, you may be charged $15.00 to resolve the dispute. [email protected].

Any dispute or claim relating in any way relating to Texas Success Academy regarding our policies, procedures, classes, advisement, educations services or Services from Texas Success Academy or any third-party will be solved by binding and confidential arbitration, rather than in court.

Withdraw and Refund Policy

A student may withdraw from Texas Success Academy upon written notification to our Office Manager, Christi Pierce, before receiving any coursework. Incomplete coursework is not considered a cancellation of enrollment and your fees are still due. There are no refunds after a student starts coursework.

You have 5 days from the day you receive your username and password to request to cancel enrollment if you have not started your classes. After 5 days, no refunds will be given.

Your financial obligation to Texas Success Academy is for the full tuition. TSA cannot cancel your unpaid obligations if you withdraw or if your student (or an adult student) is forced to withdraw.

Please be advised that a parent or student can cause TSA to administratively withdraw a student for their actions. We required that when one interacts with staff, teachers, and administrators, to treat each person with respect. Any issue can be resolved in a mutually respected environment.

Our goal is to always help students attend school, but it may arise that a student needs to move to another school. If we feel a student will be best served at another school, we will notify the student and withdraw them.

Returned Check and Declined Credit Card Policy

We accept money orders, cashier’s checks, credit or debit cards. Any returned checks or declined credit cards will receive a $30 fee. This means you are late on your tuition payment.

Students or parents are responsible for any late fees that are accessed.

Cancellations:

You may cancel your enrollment at any time; however, there are no refunds for cancellation. The tuition is billed on a monthly or annual basis and is non-refundable. There will be no refunds or credits for partial months of service, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made. If you did not withdraw within the five days and have an open account, you will be responsible for your tuition.

Collections:

Texas Success Academy, LLC uses attorneys and/or outside collections agencies to collect on ALL past due balances. The collection agency charges a 40% fee of the total balance owed and will be responsible for their fee.

After two months of non-payment, you will be placed on a list for collection. Any fees required to collect on any outstanding balance will be added to your balance. If you received a discount or fees waived, those fees will be added back to your tuition, because you were not a student in good standing. 

You will need to pay off your tuition within one year from the time of collections to return and finish your classes. If you do not, you will need to reapply and pay tuition again. 

Standard of Conduct Policy

Texas Success Academy students will agree to conform to the standards of conduct as posted in the Student Handbook. Texas Success Academy reserves the right to expel, administratively withdraw or terminate any student based on the action of the student or parent(s) without notice or refund in accordance with the policy posted on the site and/or handbook.

Termination of admission for any reason does not allow for any refund, even prorated.